KFC Policy???... Small part for Kid's Meal!!!

I have been a customer of KFC since it opened its first restaurant here in the Philippines. One time I went to the KFC branch in SM Fairview with my youngest kid. He wants a kid meal. So I ordered a kids meal specifying that I want a thigh part chicken. The cashier told me that since I am ordering a kid's meal, she can only give me a small part, wing or drumstick..

I told her to ask the manager, and when she came back, she told me that "I will give it to you now, but not anymore the next time you order."

At this time, I asked her that I need to talk to her manager.

I asked the manager why I can't get a big piece with the kid's meal, and her response was, "I already gave in to what you want, but I can't give it to you the next time."

I was really shocked when I heard this from the KFC Manager. I was the one buying and she was telling me that I can't get what I want. She will give me what she wants to give me.

It was very RUDE. Does KFC train their personnel, even a manager at that, this way? This is really pathetic.

Is this what KFC practices? Is this company policy?

I insisted and I told her to give her name so that I can report how rude she was.

So the next time you go to a KFC, tell them what you want and if they say it's not available, tell them "I am willing to wait". They don't have a choice but to give it to you.

Get all the thigh parts you want as long as you are "willing to wait". These are the magic words. And you should insist on what you want.

So till next time.

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