I've called 172 and once in the system, you wouldn't even know what number to press. You have to call about 2-3 times before you can get to where you would like to call. An automated prompt will ask you to keyin your phone number where the DSL is connected then you will be connected to a customer rep who will then ask again for the telephone number. I don't know what the heck the rep is doing because if I ask him what service we have, he will tell me that he will look for my file. what the f___ is that. Why are they asking for the tel #? Isn't that to access the file and see the history or record?
Does PLDT management know this is what is happening at their customer service division? Is PLDT so big a company that they don't care about customers anymore? They just advertise and get to sign-up people and once signed, connect the service and doesn't even care if their equipment can handle all the customers!!! Paging Mr. Manny Pangilinan!!! I haven't said my problem yet Mr. Pangilinan. What I'm saying now is how the customer can get in touch with a PLDT customer rep or better yet how the customer CAN'T GET IN TOUCH WITH PLDT CUSTOMER REP, not yet my real problem. How can we expect PLDT to service my problem if we can't even get in touch with the reps.
Oooopppps, guess I've touched another problem here. Guess this is the SOP of PLDT so that they can't get complaints. make it hard on the customer to get in touch with PLDT customer service. A TELCO that is hard to get in touch with, providing getting in touch with is your buiness Mr. Paginlinan. I CAN'T GET IN TOUCH WITH PLDT.
No complaints, no problems. No complaints, no problems... let's get more customers. Nobody is complaining about our service, PLDT is #1, YEAH RIGHT.
This is what we call giving the customers the round-around, hi-tech style. PLDT is using what they call in the US as a deadend call. You can't talk to anybody because it is all automated. They programmed it in such a way that you can't get to talk to anybody to complain. What you hear is all the marketing of products which you don't care about. All you want is to make a complaint.
OK, let's assume that you were able to talk to a customer rep, ooooppppsss, wrong number, you pressed the wrong number. You need to call again because they don't handle the DSL. It sucks. Finally you get to talk with somebody but then it was the wrong group that got your call so they tell you to dial 172 AGAIN. Oh they really want you to suffer.
This is long now. I'll just submit another next time. So you guys, keep on plugging. Somehow, sometime... we will get to them. AS I SAY AGAIN, KEEP ON PLUGGING.
This is ENGR. WIGO CONCEPCION. Until next time.
Check this out too....
http://millionairesclubtoo.blogspot.com/
http://jwigmore.multiply.com/calendar/item/10004/NEW_BUSINESS_OPPORTUNITY
# niwde Says:
August 16th, 2006 at 11:10 am
Why is it when you check the bandwidth using PLDT’s speedtest meter, the reported kbps is around 355-365kbps only?
# HALAKA Techsupport Says:
December 26th, 2007 at 2:11 pm
Do you want POOR Internet Connection? Use PLDT myDSL! For only 1800 plus a month you can have a PLDT Land Line SuckiePhone with static sounds and a DSL connection with the speed of a turtle, always disconnected and is always offline. Plus you can contact their technical support directly connecting via a call center that doesn’t even know about DSL and computers…
Why wait? Apply for Pathetic Loser Dumb Telecommunication services NOW!
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