3/4 Full Ice Cubes at Ministop - April 10, 2008, 9:10pm

I bought a 5-kilo bag of tube ice at Ministop, Fairview Branch that was only 3/4 full. When I got it, it was like one block of ice. Told the cashier to fix or unblock the whole bag which he did and once fixed, the bag was just 3/4 full. Told the cashier that it looks like it's not 5 kilos but told me they have no way of checking the weight. I told them that they should tell their supplier to add more ice to compensate for its melting during storage.

I told the cashier that I need to talk to their manager. Told him about the problem and to write a report that a customer is complaining about the less than 5-kilo bag of ice. He then let me write my name and contact number in a complaint form and proceeded to get me an extra bag of ice, 2-kilo bag to compensate for the other bag.

It is worth your while to make a complaint because you are paying for a 5-kilo bag and your given only 3/4 of a bag. you should not pay full for a 3/4 full bag.

You the Consumer should get your money's worth. Every centavo counts. We should be more aware of consumer fraud.

And this is CONSUMER FRAUD.