MRT Security Check - NO HANDS INSIDE MY BAG

On my way to Mandaluyong City one morning, I decided to commute from NCBA Cubao via LRT to Araneta Center then use the MRT to Mandaluyong (Boni station).

As I entered the trunstile, I have to pass by security check. I opened my bag for the usual security check with the guard holding his "stick" to look inside my bag.

But while he was doing this, his other hand went inside my bag and he tried to pull out my other small bag (clutch bag).

I told him "no-no", then that was the time he pulled out his two hands.

If he needs a closer look at my bag, he should have asked that I bring out all of my things from the bag, not to go through it like he owns it.

Be aware of this kind of inspection. He is not supposed to touch anything inside your bag with his hand. The "stick" should be used to go through your bag. His other hand should not touch the inside of your bag. No hands inside the bag please.

We have rights as customers of the MRT.

If this happenes to you, ask for his supervisor so that he can be reprimanded.

This is one kind of harassment and you can complain about it just like what I did.

KFC Policy???... Small part for Kid's Meal!!!

I have been a customer of KFC since it opened its first restaurant here in the Philippines. One time I went to the KFC branch in SM Fairview with my youngest kid. He wants a kid meal. So I ordered a kids meal specifying that I want a thigh part chicken. The cashier told me that since I am ordering a kid's meal, she can only give me a small part, wing or drumstick..

I told her to ask the manager, and when she came back, she told me that "I will give it to you now, but not anymore the next time you order."

At this time, I asked her that I need to talk to her manager.

I asked the manager why I can't get a big piece with the kid's meal, and her response was, "I already gave in to what you want, but I can't give it to you the next time."

I was really shocked when I heard this from the KFC Manager. I was the one buying and she was telling me that I can't get what I want. She will give me what she wants to give me.

It was very RUDE. Does KFC train their personnel, even a manager at that, this way? This is really pathetic.

Is this what KFC practices? Is this company policy?

I insisted and I told her to give her name so that I can report how rude she was.

So the next time you go to a KFC, tell them what you want and if they say it's not available, tell them "I am willing to wait". They don't have a choice but to give it to you.

Get all the thigh parts you want as long as you are "willing to wait". These are the magic words. And you should insist on what you want.

So till next time.

My next blog is on the MRT Security.
Please visit my other site... MILLIONAIRES CLUB

Irrate PLDT Customer

My experience is very much the same as you guys. (See below-italicized, comments made by other PLDT customers)

I've called 172 and once in the system, you wouldn't even know what number to press. You have to call about 2-3 times before you can get to where you would like to call. An automated prompt will ask you to keyin your phone number where the DSL is connected then you will be connected to a customer rep who will then ask again for the telephone number. I don't know what the heck the rep is doing because if I ask him what service we have, he will tell me that he will look for my file. what the f___ is that. Why are they asking for the tel #? Isn't that to access the file and see the history or record?

Does PLDT management know this is what is happening at their customer service division? Is PLDT so big a company that they don't care about customers anymore? They just advertise and get to sign-up people and once signed, connect the service and doesn't even care if their equipment can handle all the customers!!! Paging Mr. Manny Pangilinan!!! I haven't said my problem yet Mr. Pangilinan. What I'm saying now is how the customer can get in touch with a PLDT customer rep or better yet how the customer CAN'T GET IN TOUCH WITH PLDT CUSTOMER REP, not yet my real problem. How can we expect PLDT to service my problem if we can't even get in touch with the reps.

Oooopppps, guess I've touched another problem here. Guess this is the SOP of PLDT so that they can't get complaints. make it hard on the customer to get in touch with PLDT customer service. A TELCO that is hard to get in touch with, providing getting in touch with is your buiness Mr. Paginlinan. I CAN'T GET IN TOUCH WITH PLDT.
No complaints, no problems. No complaints, no problems... let's get more customers. Nobody is complaining about our service, PLDT is #1, YEAH RIGHT.

This is what we call giving the customers the round-around, hi-tech style. PLDT is using what they call in the US as a deadend call. You can't talk to anybody because it is all automated. They programmed it in such a way that you can't get to talk to anybody to complain. What you hear is all the marketing of products which you don't care about. All you want is to make a complaint.

OK, let's assume that you were able to talk to a customer rep, ooooppppsss, wrong number, you pressed the wrong number. You need to call again because they don't handle the DSL. It sucks. Finally you get to talk with somebody but then it was the wrong group that got your call so they tell you to dial 172 AGAIN. Oh they really want you to suffer.

This is long now. I'll just submit another next time. So you guys, keep on plugging. Somehow, sometime... we will get to them. AS I SAY AGAIN, KEEP ON PLUGGING.

This is ENGR. WIGO CONCEPCION. Until next time.
Check this out too....
http://millionairesclubtoo.blogspot.com/
http://jwigmore.multiply.com/calendar/item/10004/NEW_BUSINESS_OPPORTUNITY

# niwde Says:
August 16th, 2006 at 11:10 am

Why is it when you check the bandwidth using PLDT’s speedtest meter, the reported kbps is around 355-365kbps only?
# HALAKA Techsupport Says:
December 26th, 2007 at 2:11 pm

Do you want POOR Internet Connection? Use PLDT myDSL! For only 1800 plus a month you can have a PLDT Land Line SuckiePhone with static sounds and a DSL connection with the speed of a turtle, always disconnected and is always offline. Plus you can contact their technical support directly connecting via a call center that doesn’t even know about DSL and computers…

Why wait? Apply for Pathetic Loser Dumb Telecommunication services NOW!

FAST FOOD SOPs, they are Very Dangerous!!!

WARNING: FASTFOOD... got this via email

Istorya ng crew sa ******* Dami ko na po kasing experience about working in fastfood and sa kasamaang palad puro *******....nway kitchen me dun...kaya bigyan ko kau ng tips...... 1. wag kakain ng ******** pagpaclose nah: 4 example 10pm close ng ******* wag na kau kumain between 9:30-10pm.... bkit? kc po di na kau cgurado kung malinis pa kinakain nyo.. base on experience po... kami kcng mga kitchen eh nagpepreclose nah 1hr before the closing para hindi kami pumalo o gumulong what i min is mahirapan ng husto sa closing kc pagnatagalan kami sa pagkoclose ung oras na sobra sa sked nmin is (charity!) walang bayad! kaya 1hr before nagbabawas na kami ng product na lulutuin.. kya lang pag may umorder na customer eh bad3p lhat ng kitchen ang gagawin gaganti.. halimbawang nasa basurahan na ang spaghetty sauce.. e may umorder ng sapag ciempre kung magluluto ulit.. mata2galan na kmi dag2 hugasan pa.. kaya 4 shortcut sa maniwala kau't sa hindi kukunin ulit nmin ung sauce na nsa basurahan nah... di lang sa spag ginagawa ng mga crew yun in any of the products na ubos nah tpos may oorder pa.. dami ko na naexpirience na ganyan sa iba't-ibang store pa ng **... alamng mga kaespiya yan na nagwork narin sa *******. 2. Sa umaga kumain lang ng mga regular meal at hindi breakfast.. or breakfast but rice is regular rice not Fried or cinangag riceim refering 2 *******: Kasi po ung kanin nun: Why? kc po ung ginagawang garlic rice is left over ng closing.. (tira-tira po ng mga nakaduty nung gabi)... iniinit lang... hehehe 3. I suggest na lilo muna kau sa mga burgers: Why? kasi po ginagawa ang burger with crew's bare hands! Oo nagsasanitice kami ng kamay every 30mins... but can u imagine sa 30mins na un ilang pawis na ang lumabas sa kamay namin.. ilang germs na ang kumalat.. tapos hahawak sa burger para iwrap.. ni wala man lang gloves.. pansinin nyo sa kitchen un pagbumili kau..heheeh to c is 2 believe! 4. Pag-alam nyong maliit ang chicken isoli agad at papalitan: Why? Kasi reject na yun! Walang bayad... libre! kaya pag un ang binigay sa inyo saying lang bayad nyo... di lang po sa manok.. sa shanghai din kelangan hindi dark brown.. sa fries dpat hindi lapse o lantutay kelangan nakatayo parin.. sa pries kelangan sobrang init dahil kung hindi reject din po un... at sa iba pa... 5. Sa softdrinks pagnakitang sobra ang ice lugi ka: Why? Kasi softdrink ang binayaran mo hindi YELO! 6. Ang mga crew pag ayaw ka pansinin report mo agad: Why? Kasi sa ** always customer first!.... 7. Pag nakita mo na parang alinlangan ang crew sa pagbigay ng product isoli agad: Why? Kc may kababalaghang ginwa dun! promise... Hindi nman po sa sinisiraan ko ang *******... im just sharing my experience for you to be aware of what you are eating outside your house... subok na po ito! Lhat ng crew ng ** alam to... may tinatawag kc kming standard... un ung tamang paggawa ng product.. the problem is pag standard ka maiinis sau ang mga kacrewmate mo dahil doing standard processes makes your work so slow.. angbagal as in! that'a a fact... kaya laht ng bangis (batikang crew) eh nagshoshortcut.. un ung tinatawag na substandard... di masyadong tamang paggawa pero mabilis! Eto lang po share ko... thanx rOCK oN!

I was in shock when I read this email story. Need to share it with you my dear fellow CONSUMERS. If you have any story to tell, any comments, please don't hesitate to comment. Just remember, please leave your name and email address and don't remain anonymous. We've remained anonymous for so long, now is the time to be heard. Blog on my dear consumers.

WORM IN BURGER AT BURGER KING, SM Fairview Branch

Worm in a burger at Burger King SM Fairview, this happened during the holidays 2007.

We were going shopping at SM Fairview with our balikbayan visitors, relatives from Australia and my sister-in-law from Colorado, USA when we decided to have lunch, upon my recommendation, at Burger King because of the promo they were having.

While eating, my wife about to take another bite of her burger suddenly was jolted by a moving object on the burger. Everybody was looking at it, and to their amazement, it was a worm. I immediately told the manager about it and nonchalantly told me if my wife wants another one. I told her "what, another worm?" The manager didn't do anything.

One of my friends from Australia took a video of the moving worm in the burger and at this point, the manager called the guard and she told the guard to stop us from taking videos inside the restaurant. It is very surprising because when we entered the restaurant, we were taking pictures and videos already and nobody was stopping us.

They want us to stop when we were taking videos of the moving worm.

What a pathetic move by Burger King managers.

This happened during the Christmas of 2007. I'm still waiting for a response from Burger King management.

Paging Burger King USA, your restaurant here in the Philippines doesn't worry about customer complaints.

3/4 Full Ice Cubes at Ministop - April 10, 2008, 9:10pm

I bought a 5-kilo bag of tube ice at Ministop, Fairview Branch that was only 3/4 full. When I got it, it was like one block of ice. Told the cashier to fix or unblock the whole bag which he did and once fixed, the bag was just 3/4 full. Told the cashier that it looks like it's not 5 kilos but told me they have no way of checking the weight. I told them that they should tell their supplier to add more ice to compensate for its melting during storage.

I told the cashier that I need to talk to their manager. Told him about the problem and to write a report that a customer is complaining about the less than 5-kilo bag of ice. He then let me write my name and contact number in a complaint form and proceeded to get me an extra bag of ice, 2-kilo bag to compensate for the other bag.

It is worth your while to make a complaint because you are paying for a 5-kilo bag and your given only 3/4 of a bag. you should not pay full for a 3/4 full bag.

You the Consumer should get your money's worth. Every centavo counts. We should be more aware of consumer fraud.

And this is CONSUMER FRAUD.